Industry-leading
Service Standards
We've built our network
around specific performance standards to provide
customers with high-quality, reliable services.
Network Availability Benchmark
Toronto Hydro Telecom's core network availability
is 99.999% on data services.
Support Performance
Benchmark
In the case of a network problem or service outage,
the following parameters outline Toronto Hydro Telecom's
dedication to speedy fault resolution:
- 24/7 Network Operations Centre personnel
available for customer technical support.
- Operations support response within 30 minutes
of problem notification.
- Mean-Time-To-Repair target of 4 hours or
less for problems within Toronto Hydro Telecom's
network.
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